Tag Archives: Guardian of Excellence

Best in the Nation for Patient Experience

Lexington Medical Center’s ambulatory surgery centers in Lexington and Irmo have been named as two of the best in the nation for patient experience by Press Ganey, a well-known company in the health care industry that collects patient, employee and physician evaluations on hospitals.

“Achieving this level of excellence reflects LMC’s commitment to delivering outstanding service and quality,” said Susan Horton, director of Guest Services. “The employees at Lexington Medical Center Irmo and Lexington Medical Center Lexington always strive to provide the most extraordinary care to our patients.”

With scores that consistently rank in the 99th percentile, Lexington Medical Center Irmo and Lexington Medical Center Lexington both received Press Ganey’s Guardian of Excellence award, which honors health care organizations reaching the 95th percentile in patient satisfaction for each reporting period of the year. Fewer than 5 percent of organizations measured by Press Ganey qualify for this award.

The Lexington Medical Center Irmo outpatient surgery team also received the Pinnacle of Excellence award from Press Ganey. This award goes to the top three organizations in the nation for consistently high levels of excellence over three years. Press Ganey has recognized Lexington Medical Center Irmo Ambulatory Surgery for 11 consecutive years for its efforts to improve patient satisfaction.

“The unity and compassion of the Irmo Surgery team is synergistic. The department’s continued progress and success is the result of their dedication toward the entire patient experience,” said Theresa Falcone, director of Lexington Medical Center Irmo.

Press Ganey partners with more than 10,000 health care facilities across the nation to improve the quality and safety of patient care, to provide a positive and collaborative environment for employees and physicians, and to deliver exceptional patient experiences.

Irmo Outpatient Surgery Earns Prestigious Awards for Patient Care

Lexington Medical Center Irmo’s Ambulatory Surgery department is one of the highest rated health care facilities in the nation for patient experience, according to Press Ganey, a national organization that tracks and ranks the delivery of health care across the country through patient surveys. With its high ratings, Lexington Medical Center Irmo Ambulatory Surgery has earned the prestigious 2016 Guardian of Excellence Award and Pinnacle of Excellence Award for patient experience from Press Ganey for its outstanding care.
 
lmc_irmo_ambsurg_award_01The Guardian of Excellence Award is for health care organizations that reach the 95th percentile for overall patient experience for each quarter of the year.
 
The Pinnacle of Excellence Award goes to the top three performing organizations in the nation for overall patient experience in at least the 95th percentile for three years running.

“The employees at Lexington Medical Center Irmo are always striving to provide the most extraordinary care to our patients,” said Susan Horton, director of Guest Services. “They are honored each year for their accomplishments.”
 
lmc_irmo_ambsurg_award_02For more than 30 years, Press Ganey has partnered with more than 10,000 health care facilities across the nation to measure and improve patient experience. Press Ganey uses patient surveys to assess the quality of services at hospitals across the United States.
 
Lexington Medical Center Irmo is an outpatient hospital has been serving the people of the Irmo community for approximately 30 years. Its Ambulatory Surgery department performs more than 150 surgeries there each month.