Tag Archives: patient

Best in the Nation: Irmo Ambulatory Surgery Centers Recognized for Excellence in Patient Experience

Lexington Medical Center’s ambulatory surgery center in Irmo has been named one of the best in the nation for patient experience by Press Ganey, a well-known company in the health care industry that collects patient, employee and physician evaluations on hospitals.

“Achieving this level of excellence reflects Lexington Medical Center’s commitment to delivering outstanding service and quality,” said Susan Horton, director of Guest Services. “The employees at Lexington Medical Center Irmo always strive to provide the most extraordinary care to our patients.”

With scores that consistently rank in the 99th percentile, LMC Irmo received Press Ganey’s Guardian of Excellence award, which honors health care organizations reaching the 95th percentile in patient satisfaction for each reporting period of the year. Fewer than 5 percent of organizations measured by Press Ganey qualify for this award.

“The surgical team in Irmo continues to strive to deliver the best quality care each day. They continue to amaze with their cohesive and collaborative approach and unite to achieve common goals,” said Theresa Falcone, director of Lexington Medical Center Irmo.

Press Ganey partners with more than 1,000 health care facilities across the nation to improve the quality and safety of patient care, to provide a positive and collaborative environment for employees and physicians, and to deliver exceptional patient experiences.

Front (L-R): Camila Anderson; Cynthia Byrd; Marty Zeigler; Christy Adams; Debra Mozeleski; Patti Zarzuela Middle (L-R): Pam Fields; Maria McGee; Pam Cannon; Jessie Holloway; Trudy Baker Back (L-R): Mandy Turner; Trudy Davis; Krista Hartley

L-R: Jennifer Lake; Lisa Verano; Jenny DuBarry; Paige Hydrick; Missy Ricard; Regina Kelly; Chastity Lukens Not Pictured: Sally Collinsworth; Cathy Gillespie; Peggy Mitten; Shenniqua Pressley; Allison Stuck; Laura Upshaw; Marlene Watkins

 

Lexington Medical Center Receives Award for Outstanding Heart Attack Care

imageLexington Medical Center has received an award from the American Heart Association for outstanding care of patients with the most dangerous type of heart attack, known as a STEMI. The American Heart Association has awarded Lexington Medical Center with its “Mission: Lifeline®” Silver Level Recognition Award for its efforts to improve the quality of care for STEMI patients.
“Lexington Medical Center is the only hospital in the Midlands to meet ‘Mission: Lifeline®’ recognition,” said Kristin Davis, director of “Mission: Lifeline” South Carolina. “The staff should be very proud of all the hard work they have put into the hospital system.”

STEMI is an acronym for “ST segment elevation myocardial infarction.” During a STEMI, a coronary artery is completely blocked off and nearly all of the heart muscle supplied by the artery starts to die. This type of heart attack is usually recognized by the changes it produces on an electrocardiogram (ECG).

According to the American Heart Association, nearly 250,000 Americans experience a STEMI each year. The majority of these patients fail to receive appropriate treatment for their life-threatening conditions within recommended timeframes.

The American Heart Association created “Mission: Lifeline®” to provide education about prompt and appropriate STEMI treatment. The Recognition Awards honor hospitals that treat STEMI patients with recommended door-to-device timeframes, and follow up with appropriate medication, treatment and education. The awards also measure the work of EMS and referral centers.

“This award reflects our dedication to heart attack care in all phases of the care continuum at our hospital” said James W. Jeffcoat, MSN, RN-BC, Lexington Medical Center Outcomes Coordinator.
Lexington Medical Heart Center offers comprehensive cardiovascular care, including open heart surgery and therapeutic catheterizations. It is the only Duke Heart Center affiliated program in the Midlands.
The hospital began its complete cardiac care program in 2012. In its first year, Lexington Medical Center performed nearly 200 open heart surgeries. This year, Lexington Medical Center has added a second open heart surgeon. In addition, Lexington Medical Center now offers electrophysiology, a cardiology specialty that focuses on the treatment of abnormal heart rhythms. The hospital is also looking toward providing minimally invasive aortic valve replacement in the future.