Archive | November 7, 2017

Best in the Nation for Patient Experience

Lexington Medical Center’s ambulatory surgery centers in Lexington and Irmo have been named as two of the best in the nation for patient experience by Press Ganey, a well-known company in the health care industry that collects patient, employee and physician evaluations on hospitals.

“Achieving this level of excellence reflects LMC’s commitment to delivering outstanding service and quality,” said Susan Horton, director of Guest Services. “The employees at Lexington Medical Center Irmo and Lexington Medical Center Lexington always strive to provide the most extraordinary care to our patients.”

With scores that consistently rank in the 99th percentile, Lexington Medical Center Irmo and Lexington Medical Center Lexington both received Press Ganey’s Guardian of Excellence award, which honors health care organizations reaching the 95th percentile in patient satisfaction for each reporting period of the year. Fewer than 5 percent of organizations measured by Press Ganey qualify for this award.

The Lexington Medical Center Irmo outpatient surgery team also received the Pinnacle of Excellence award from Press Ganey. This award goes to the top three organizations in the nation for consistently high levels of excellence over three years. Press Ganey has recognized Lexington Medical Center Irmo Ambulatory Surgery for 11 consecutive years for its efforts to improve patient satisfaction.

“The unity and compassion of the Irmo Surgery team is synergistic. The department’s continued progress and success is the result of their dedication toward the entire patient experience,” said Theresa Falcone, director of Lexington Medical Center Irmo.

Press Ganey partners with more than 10,000 health care facilities across the nation to improve the quality and safety of patient care, to provide a positive and collaborative environment for employees and physicians, and to deliver exceptional patient experiences.