Lexington Medical Center’s outpatient surgery center in Irmo has been named one of the highest-rated ambulatory surgery facilities in the nation for patient satisfaction by Press Ganey, a national organization that measures health care experience. With patient satisfaction scores that consistently rank in the 99th percentile, Lexington Medical Center Irmo has received Press Ganey’s national Beacon of Excellence Award. The award goes to top performing organizations that have maintained patient satisfaction scores above the 95th percentile for three years in a row.
“The employees at Lexinton Medical Center Irmo never rest on their laurels,” said Susan Horton, Director of Guest Services at Lexington Medical Center. “They are always looking for ways to raise the bar in providing the most extraordinary care.”
In addition, Lexington Medical Center Irmo also won Press Ganey’s Guardian of Excellence Award for reaching the 95th percentile for patient satisfaction in ambulatory surgery for each reporting period of the year. Fewer than 5% of organizations measured by Press Ganey qualify for this award. Press Ganey partners with more than 10,000 health care facilities across the nation to measure and improve patient experience.
“Achieving this level of excellence reflects Lexington Medical Center’s commitment to delivering outstanding service and quality,” said Patrick T. Ryan, CEO of Press Ganey. “Lexington Medical Center’s efforts benefit patients in the Irmo area and lead to better patient experiences.”
Lexington Medical Center Irmo has been serving the people of the Irmo community for 27 years. Approximately 150 surgeries per month are performed at Lexington Medical Center Irmo. Procedures include general surgery, gynecological surgery, vascular port placement, gallbladder surgery, podiatry and plastic surgery. One of the newest surgeries at Lexington Medical Center Irmo’s Outpatient Surgery department is Same Day/Next Day Surgery, a first-of-its-kind program in the Midlands. In Same Day/Next Day Surgery, consultations are scheduled daily with procedures performed that afternoon or the next morning.
Lexington Medical Center Irmo’s outpatient surgery department offers comprehensive health care for the people of Irmo in their own neighborhood.